Odoo

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software’s users by investigating to provide them the perfect answer to their questions. When a customer’s request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.

Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.

Join our dynamic team of Direct Sales and make use of your hunting, analytical and negotiation skills to acquire new clients. As Business Advisor, you will engage with SME’s and advise them on the best solution to adopt for their business.

Concretely, you will be in charge for the whole Sales cycle, from leads to closing, including customers’ on-boarding.

You will :

Receive leads, initiate contact and qualify the potential clients
Analyze and understand the customer needs, activities, challenges and pain points
Show the software by providing tailored demonstration according to the customers’ needs
Provide customized quotes and negotiate conditions of the contract

Programming Languages: Python & JavaScript
Database: PostgreSQL (with object relational mapping)
Collaboration platform: GitHub
Development model: Open with external community
Framework: Odoo (ORM, Workflows, Report Engine, BI, AI)