As 365 Angels, we have chosen to use Azure Communications Services to provide advanced communication solutions to our customers. These solutions include the use of unified routing in Dynamics, which allows us to offer a seamless and optimized communication experience.
By integrating Azure Communications Services with Dynamics, we can leverage advanced routing capabilities to streamline and efficiently manage incoming communication channels. Unified routing enables us to route customer interactions to the right agents based on various parameters such as availability, skills, and priority.
Using unified routing, we can reduce wait times and improve response times, ultimately increasing customer satisfaction. Customers are automatically routed to the right agents who are best equipped to address their queries and needs.
Additionally, Azure Communications Services provides us the ability to integrate various communication channels such as voice, video, chat, and email into one centralized platform. This allows our customers to communicate through their preferred channels, and our agents can manage all these channels from one unified interface.
By utilizing Azure Communications Services, we can also take advantage of the latest technological advancements such as artificial intelligence and chatbots to further enhance the efficiency of our communication processes. These technologies enable us to provide a more personalized and automated customer service, thereby increasing productivity while improving customer satisfaction.
In summary, thanks to the use of Azure Communications Services and the integration of unified routing in Dynamics, we can offer our customers an advanced and efficient communication experience.
